Inbound Calling AI

Inbound Call AI

The Ultimate Inbound Call Management Solutions for Casinos

Merging the capabilities of FirstPoint's voice AI with our in-house Large Language Models, we present a state-of-the-art AI representative ready to handle calls, on brand, the way your property needs, integrated into your systems.

Call Vicki at Starlight Bay on
(929) 594-3933

Comprehensive Responses Anytime

Round-the-clock, your AI representative, handles common queries over the phone, allowing your personnel to address more complex issues.

Let First Answer enhance your team's efficiency, positively affecting your revenue stream.


Built for Scale


Are your players tired of waiting in queue?

Be it 5,000 calls weekly or 1,000 calls a day, with First Answer on board, your players and guests will be have their calls answered first time, every time.

AI-Driven Custom Tasks

Reserve Rooms & Tables, Take Orders, Provide information about offers, rewards and promotions.

If you utilize direct integrations into your reservations and support systems, it's even more streamlined.

Fully Integrated Solutions

Check-In Guests & Take Payments on the Fly

Inbound Call AI is integrated into your business critical systems, we can take payments, check guests, handle reservations.

By offering prompt responses, she eradicates prolonged waits, ensuring heightened customer contentment.

Integrated into your systems

To ensure your Inbound Call AI can service your customers, we work with you to integrate into your day-to-day systems and software.

Rich Integrations allows your callers to have a fully personalized experience when they call in.

Creating Great Customer Experiences, First Time, Every Time


Cost-Effective Enhancement

Looking for ways to cut down operational expenses?

We present an economical solution to refine the player journey.

By automating routine tasks and broadening service scope, Inbound Call AI sidesteps the recruitment hurdle, aiding growth.

The Game-Changing Human Bolt-On

Sometimes your callers will need the human touch, this is where our game-changing bolt-on comes into play.

At certain points through the caller's AI journey, if they need human support, they can request it (if activated)

This allows one of our live receptionists, to pickup the call, and continue from where the AI has left off, to give that human support.

Add humans to your AI today!

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